Because Aventrix supplies commercial and cross-border orders, the confirmed quotation, pro forma invoice, purchase order and agreed Incoterm take priority over this general policy.
1. Order confirmation and lead times
Processing begins after written order acceptance, required deposit or payment, final specification approval and receipt of necessary documents. Production and dispatch estimates vary by product, quantity, testing, packaging, origin and shipping capacity. Dates are estimates unless expressly guaranteed in writing.
2. Shipping and delivery
Shipping method, freight responsibility, insurance, risk transfer, customs clearance, duties and delivery point follow the agreed Incoterm and transaction documents. Customers must provide accurate consignee, port, import-licence and contact details. Delays caused by customs, carriers, weather, port congestion, force majeure or incomplete buyer information may be outside our control.
3. Inspection and claims
Inspect packaging, quantity and apparent condition promptly on delivery. Note visible damage or shortage on the carrier record and notify us in writing with photographs and supporting documents as soon as reasonably possible, within any claim period stated in the transaction documents. Latent quality issues should be reported promptly after discovery with batch details and independent test evidence where appropriate.
4. Cancellations
Cancellation requests must be made in writing. Custom-processed, private-label, perishable, procured-to-order or already-dispatched goods may not be cancellable. Approved cancellations may be subject to non-recoverable sourcing, testing, packaging, banking, storage and freight costs.
5. Returns and refunds
Do not return goods without written authorisation and handling instructions. If a verified claim shows that goods materially fail the agreed specification due to our responsibility, the remedy may include replacement, credit, price adjustment or refund, as agreed and subject to applicable transaction terms. Refunds are generally not available for buyer error, changed demand, improper storage, unauthorised processing, normal natural variation within specification, or damage after risk has transferred.
6. Refund processing
Approved refunds are made to the original payer or agreed business account after required documentation and reconciliation. Bank, currency-conversion and third-party charges may be deducted where permitted and disclosed.
Contact us
Questions or requests relating to this policy can be sent to trade@avantrixventures.com or +91 99007 87866. Postal address: 2nd Floor, Above Titan Plus, JP Nagar 7th Phase, Opposite Rameshwaram Cafe, Bengaluru, Karnataka 560045, India.